Terms of Service

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Smarthome-techs.com LLC

Terms of Service

Effective Date: July 23, 2025

Welcome to Smarthome-techs.com LLC. By accessing or using our services or purchasing products from us, you agree to be bound by these Terms of Service. Please read them carefully.

1. Services

Smarthome-techs.com LLC provides professional installation and setup services for TV mounting, home theaters, smart home automation, computer networks, and audio systems. Our services are performed by trained technicians to ensure high-quality results.

2. Appointments and Cancellations

• Appointments can be scheduled through our website or by contacting customer service.

• To receive a full refund of any pre-paid invoice, cancellations must be made at least 24 hours before the scheduled appointment.

• Cancellations made less than 24 hours before the scheduled appointment will not be eligible for a refund.

• For cancellations or missed appointments occurring less than 24 hours before the scheduled appointment, the customer may be billed for service time incurred, up to 8 hours, at a rate of $189 per hour, not exceeding $1,512 total.

3. No Refunds on Services

All services provided by Smarthome-techs.com LLC are non-refundable once the service has been performed. This includes on-site labor, consultations, installations, programming, configuration, troubleshooting, and other professional services.

4. No Refunds on Products

All product sales are final. Products purchased from Smarthome-techs.com LLC are non-refundable and non-returnable unless otherwise expressly agreed to in writing by Smarthome-techs.com LLC.

This policy applies to products purchased directly from Smarthome-techs.com LLC, including but not limited to:

• Television mounting brackets and hardware

• Audio and video equipment

• Speakers and subwoofers

• Wiring and cables

• Networking equipment

• Smart-home equipment

• Control systems

• Electronic components

• Custom-ordered products

• Special-order products

• Products purchased specifically for an installation

• Products that have been installed, configured, programmed, opened, or used

Customers are responsible for confirming product selection, compatibility, quantity, specifications, and intended use before completing a purchase.

Once a product order has been processed, shipped, delivered, installed, opened, configured, or otherwise supplied to the customer, the sale is final and the product is not eligible for a refund or return.

If a product arrives damaged, defective, or incorrect, the customer must notify Smarthome-techs.com LLC promptly after delivery. Any remedy will be handled on a case-by-case basis and may be subject to the manufacturer's warranty, shipping carrier requirements, or other applicable terms.

5. Limitation of Liability

• Smarthome-techs.com LLC is not liable for indirect, incidental, special, or consequential damages related to our services or products.

• Our maximum liability for a claim is limited to the amount actually paid to Smarthome-techs.com LLC for the specific service or product giving rise to the claim, to the extent permitted by applicable law.

6. Customer Responsibilities

Customers are responsible for:

• Ensuring work areas are clear of items and debris before installation.

• Keeping children, pets, and other adults out of the work area during service.

• Ensuring that no other workers besides Smarthome-techs.com LLC employees or authorized subcontractors are performing work in the installation area.

• Providing accurate information regarding the property, equipment, installation requirements, and requested services.

• Reviewing product selections and quantities before purchase.

The customer is responsible for damages or additional costs resulting from failure to meet these conditions.

7. Warranty and Service Calls

• Smarthome-techs.com LLC provides a 90-day warranty on installations.

• Issues directly related to our installation workmanship during the warranty period will be addressed at no additional labor charge, subject to the terms of the warranty.

• TV adjustments requested within 90 days are billed at $69.

• After the 90-day installation warranty period, service calls are billed at $199 per hour, plus applicable materials and parts.

The installation warranty does not constitute a refund or return policy for products.

Manufacturer warranties, when applicable, are separate from Smarthome-techs.com LLC's installation warranty.

8. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law principles.

9. Changes to Terms

Smarthome-techs.com LLC reserves the right to modify these Terms at any time. Changes become effective upon posting to the website. Continued use of our website, services, or purchase of products after changes are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

Refund Policy

Effective Date: May 23, 2024

Smarthome-techs.com LLC is committed to providing professional products and services. Please review the following refund policy before purchasing products or scheduling services.

1. No Refunds on Services

Payments for services that have been rendered are non-refundable.

This includes installation labor, consultations, programming, configuration, troubleshooting, and other professional services.

2. No Refunds on Products

All product sales are final. Products purchased from Smarthome-techs.com LLC are non-refundable and non-returnable unless Smarthome-techs.com LLC expressly agrees otherwise in writing.

This includes, without limitation:

• TV brackets and mounting hardware

• Wiring and cables

• Audio/video equipment

• Speakers and subwoofers

• Networking equipment

• Smart-home equipment

• Control systems

• Electronic components

• Custom or special-order products

• Products purchased specifically for an installation

• Products that have been opened, installed, configured, programmed, or used

Customers are responsible for verifying the product, model, specifications, compatibility, and quantity before completing their purchase.

Once a product has been processed, shipped, delivered, installed, opened, configured, or otherwise supplied to the customer, it is considered a final sale and is not eligible for a refund or return.

3. Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, or is not the product ordered, the customer should contact Smarthome-techs.com LLC promptly after delivery.

Any applicable remedy may be subject to the manufacturer's warranty, shipping carrier requirements, or other applicable terms. Notification of a potential product issue does not automatically create a right to a refund.

4. Appointment Cancellations

• Customers who cancel a prepaid appointment at least 24 hours before the scheduled appointment may receive a refund of the prepaid amount, subject to the applicable terms.

• Cancellations made less than 24 hours before the scheduled appointment are not eligible for a refund.

• The customer may instead be billed for service time incurred, up to 8 hours at $189 per hour, with a maximum charge of $1,512.

5. Refund Process

Where a refund is expressly permitted under this policy or otherwise approved in writing by Smarthome-techs.com LLC, customers may contact:

Email: info@Smarthome-techs.com
Phone: 561-858-8369 or 720-733-7776

Approved refunds will generally be processed within 7–10 business days to the original payment method.

6. Policy Acknowledgment

By purchasing products or services from Smarthome-techs.com LLC, the customer acknowledges that they have had the opportunity to review this Refund Policy and understands that product sales are final and services that have been performed are non-refundable.

Nothing in this policy is intended to waive or limit any rights or remedies that cannot legally be waived or limited under applicable law.

Contact Information

Smarthome-techs.com LLC
7901 4th St. N, #28344
St. Petersburg, FL 33702

Phone: 561-858-8369 | 720-733-7776
Email: info@Smarthome-techs.com | Jason@Smarthometechs.com