top of page

Privacy & Security Policy

Last updated: [1/8/2026]

​

SmartHome-Techs.com LLC (“SmartHome-Techs,” “we,” “our,” or “us”) is committed to protecting the privacy and security of our customers’ information and connected systems. This Privacy & Security Policy explains how information is collected, used, protected, and shared in connection with our website, services, and smart home installations.

1. Information We Collect

We may collect the following types of information when you engage with our services:

  • Personal & Contact Information Name, address, phone number, email address

  • Billing and payment information

  • Service location details

  • Technical & System Information

  • Device models, serial numbers, IP addresses, and system configurations

  • Network and automation system details necessary for installation, programming, and support Diagnostic and performance data used for troubleshooting and optimization

  • Website & App Usage

  • Website interaction data (cookies, IP address, browser type)

  • App access logs when using Control4 or third-party integrations (subject to provider policies)

2. How We Use Your Information

We use collected information solely for legitimate business and service purposes, including:

  • System design, installation, configuration, and maintenance

  • Customer support, troubleshooting, and remote diagnostics

  • Billing, payments, and financing coordination

  • System monitoring and proactive service (when authorized)

  • Improving service quality and customer experience

  • Legal, regulatory, and warranty compliance

  • We do not sell or rent customer data.

3. Smart Home & Network Security

SmartHome-Techs follows industry best practices to help secure your systems:

  • Secure network configuration and segmentation where applicable

  • Encrypted communication when supported by devices and platforms

  • Strong password and access-control recommendations

  • Remote access enabled only with customer authorization

  • Use of manufacturer-approved drivers, firmware, and software

Important Notice:

While we implement professional security measures, no network, system, or connected device can be guaranteed 100% secure. Cybersecurity threats evolve continuously, and ultimate responsibility for ongoing network security, password management, and internet connectivity remains with the client.

bottom of page